Policies

Refund policy

Last updated 27 September 2026

Draft for legal review. This page is a working placeholder written by the product team. It is not legal advice and must be reviewed by a qualified lawyer (including for the Digital Personal Data Protection Act, 2023 and the IT Act, 2000) before launch.

Declined requests

You are never charged for a booking request that a campaign declines or does not respond to.

Cancellations

[PLACEHOLDER — refund amounts by cancellation window, e.g. more than 24 hours before, less than 24 hours before.]

No-shows

[PLACEHOLDER — process when a campaign or member does not attend; evidence and dispute timeline.]

Membership passes

[PLACEHOLDER — refund eligibility for passes.]

How refunds are paid

[PLACEHOLDER — refunds to the original payment method via the payment provider, expected timelines.]